Dealing with Disability

Improve employee confidence when assisting customers who have a sensory impairment or loss such as Blind, partially sighted, Deaf and hard of hearing.

The course offers basic skills in finger spelling, British Sign Language and will help employees overcome any fears they may have when dealing with a sensory impaired customer.

WHO SHOULD ATTEND?
Currently proving to be one of our most in demand courses. This one day workshop is essential for anyone working within the hospitality sector.

WHAT YOU WILL LEARN…

  • Understand why sensory communication is an important part of government legislation
  • Skills to engage in better communication with the sensory impaired community
  • Know how to use finger spell and basic BSL for asking simple but effective questions

HOW YOU WILL BENEFIT…

  • Understanding the reality of sensory loss in the UK
  • Enhanced guest relationships with basic signing skills
  • Confidence for all staff in dealing with guests who have a sensory impairment
  • Being compliant with the Disability Discrimination Act
We only offer 12 places per course to ensure the quality of enhanced learning and maximum one on one interaction between trainer/delegate.
All the course material, refreshments throughout the day and lunch is included in the price.
Only £375 per place and we can organise discounts and packages for groups of delegates.
To book your place contact: Phil Lee 0776 279 1383

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