Course content
Overview
The course is aimed at individuals who want to improve the performance of themselves and or others within the workplace
Objectives
- By the end of this course participants will be able to:
- Understand the key principles of performance management
- Understand why you perform in the way that you do
- Why others perform or underperform
- Motivation and why traditional management and motivation theories can fail an organisation
Prerequisites
Some management or leadership experience
Duration
1 Day
Introduction to Performance Management
- The case for managing performance
- When it goes wrong
- What is performance management
- Why performance management matters to you, your business and your customers
Key performance indicators
- The case for KPI's
- SMARTER goals
- Barriers to goal setting
- Games that improve performance
Barriers to Performance Management
- Introduction to the Kuta PM tool
- How to use the Kuta PM tool
- Delivering bad news
- Understanding power
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Communication and the Performance Manager
- Active listing skills
- Body language
- Mastering APAC
- Confirming understanding
- PDRR Model
Decision making
- Rational V Emotional
- Remaining focussed
- Management controls
- Primary and secondary messaging
Motivation and performance
- Why people do what they do and don't do what they should
- Getting staff to do what you want
- Process and systems of performance management
- Fire them up don't fire them
- Reward and recognition
- Money and motivation
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Armstrong and baron (1998) defined it as "A strategic and integrated approach to increasing the effectiveness of organisations by improving the performance of the people who work in them and by developing the capabilities of teams and individual contributors"
