Questions and answers

1. How can I be sure your training will increase my staff's productivity?

Kuta will guarantee an improvement in the skills of anyone attending our training courses - how they apply there learning is always the subject of great debate amongst the training industry, having learner agreements is fine however a signed document doesn't always guarantee high performance.  We therefore take a multi influence approach to engaging the individual to carry out their action plan - we involve the sponsor (usually a line manager) we enthuse and engage and help the individual collate smart goals and help them understand the importance of the learning to them, their company and their customers.  We do as much as we can realistically do to encourage, motivate and inspire your learner to apply what they were taught - saying that we are always open to new ways or suggestions that will help us build an more committed learner.

2. How often do you update your course content to ensure relevancy?

There is so much information freely available today that businesses in the training industry are having to continually search for new, cutting edge methods or techniques that are better than yesterdays, Kuta consider ourselves as pioneers in some areas and have written several articles that are considered above and beyond anything else out there - all of the material that we deliver is agreed with our clients before delivery to ensure it not only  meets with your approval but can be tailored to not only reflect your brand/image but also content.

3. How do you measure attendee satisfaction and respond to the results?

Attendee satisfaction is the key to them applying the learning - we take customer satisfaction seriously and put the learner at the heart of everything that we do, there is no question that we deliver results, in the history of Kuta we have never had a poor course feedback - ever.  In fact our course feedback results will be displayed on this site eventually.   The one point we would make about post training course feedback is that it is usually carried out at the end of the day when delegates wish to get home, they may not care too much about filling in a form unless they feel it is important (we make it important) we also carry out post training surveys alongside support to ensure the delegates are still applying what they were taught - that's feedback we are really interested in knowing.

4. Is your course content original and free from vendor-bias?

There is little difference between many soft or technical skill based courses these days, most management courses will cover Maslow, Psychometrics, Belbin etc what separates providers is delivery, the ability to engage and connect and inspire or motivate the learner to apply the lesson.  Whilst there are general topics that are universal Kuta have written several quality courses that you will not find anywhere else, for example our priority management course whilst does contain transactional analysis tools that you will find on other courses, the bulk of the course was created by Kuta and the skills taught are genuinely unique.  The same goes for our E-mail marketing course, Sales training and Presentation skills - we always like to add our own flavor!

When attendees are on a course they are NOT sold to - whilst securing further business is important there is a time and place to do so and it is not whilst delivering a program.  Our feedback forms do contain a short section asking if the individual requires further training and requests guidance on what and why - this is always shared with the sponsor and there is no hard sell.

5. Can you develop a scalable training program and execute it flawlessly, regardless of size?

Kuta are a small business and can not deliver a scalable program in the way our multi million turnover competitors can - what we can do is work with your training department and together find ways of scaling our courses - or use Kuta approved freelance training professionals.

6. Are your courses eligible for professional certification or government funding?

All our courses are Kuta certificated and can include your logo.  We do not subscribe to government funding initiatives, this is because of the track record of the various schemes, incentives etc run in the past some of which Kuta have been part of, many of which have had funding stopped for political or bad management reasons leaving training providers like Kuta to pick up the pieces often at cost.  If you want Government funding to pay for your training we would suggest that you look whether the training on offer truly meets the real needs you or business have or that of the training and funding provider.

7. Do you keep your classroom environment and instructional methodologies

current with-and relevant to-today's real-world workplace?

Some training providers have a very structured approached to their delivery, some don't we like to think that we sit between them, having well thought out and agreed lesson plans is fine but we should always leave time to reflect, to discuss, entice opinion and thought - we don't go all out for PowerPoint although recognise it has its place, neither do we deliver in a talk n chalk manner (old school trainer just talking all the time) - as training professionals we deliver in an upbeat way, confident in our ability and content and encourage engagement and debate, no course attendee will ever fall asleep during a Kuta training session.

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8. Can you deliver customer service training to hard nosed field based engineers?

Arguably the bane of all customer service course attendees - these hard nose characters are the easiest to engage with if you know how to engage them, in fact some of the toughest assignments are often the easiest for an experienced, knowledgeable and humour driven training consultant - typically the "war" between attendee and trainer is over within the first 20 minutes - the trainer wins every time.

9. What are your instructors' qualifications, and how are they trained and evaluated?

Everyone has a view on training, similar to football management!  The truth is that whilst everyone can be trained to become a trainer few can deploy the range of skills, empathy, professionalism and commitment needed to truly exceed a learners expectation - a great trainer contrary to popular belief does not have to know more, be better, have more qualifications etc what they should have are relevant and appropriate qualifications and experience in the subject taught and a range of relevant experiences to draw upon (stories/metaphors) in order to add credibility - other crucial factors include skill in delivery, connection and their ability to create it, energy and enthusiasm and in our view an over and above attitude to improving the learner.  As a small business Kuta can not afford to deliver poorly received courses, exceptional feedback from candidates usually contributes to Kuta securing further business - vital.

10. Can you guarantee my satisfaction?

The answer is yes - we have not had a course attendee tell us anything other than they found the course that they were on above and beyond average, however whilst we have a good track record to date we do not rest on our laurels, we have redesigned our feedback forms and always follow up training with post training course evaluation in some cases up to 3 months later.  We aim to work with you, establish your expectations - and then exceed them.